Notice: class-oembed.php is deprecated since version 5.3.0! Use wp-includes/class-wp-oembed.php instead. in /home/thetrklq/public_html/wp-includes/functions.php on line 4719
E-Therapy. Economic. Efficient. Effective.
What is online and telephonic counselling?
Online and telephonic counselling offer you, the client, the same level of support and confidentiality as you would have in a face to face session. Instead of meeting face to face, we would have your session online via Skype or telephonically. Online and telephone counselling are able to offer solutions to some of the challenges associated with getting to a counselling session.
Why online or telephonic counselling?
Some of the most common curbs of investing in yourself have to do with practical and logistical reasons rather than not wanting to better yourself. Online and telephonic sessions allow you, as the client, and me, as the counsellor, flexibility with time. This means avoiding long distances of travel and traffic if you are not in the same area as me. Last minute opportunities for urgent or emergency sessions are possible. Coaching sessions can be held in the evenings when your children are asleep or when you are travelling locally or abroad. Should you be housebound through illness or a disability, coaching is still accessible to you. Why should you feel unsupported our out of touch during stressful periods when your coaching sessions are essential to your well-being?
How does online and telephonic counselling work?
The online counselling that I offer is via Skype. Skype is a computer program that allows you to video chat in real time with other people over the internet. The Skype software is free and is easy to download. Your computer will need a webcam or microphone, but they are relatively inexpensive to purchase, if you don’t have them. The benefit of Skype is that you are able to physically see me during our session. This is something that clients often miss during telephonic counselling. Skype sessions enable you to have your counselling session from the comfort of your own home or anywhere in the world.
Telephonic counselling works in the same was as face to face counselling but instead of sitting with me, your session is conducted over the telephone. You are able to have your session anywhere as you don’t need to be confined by a professional space or the requirement of a computer.
How do I get started?
Reach out to us via email, telephone or sms. Once you have done that, we will get in touch with you and have a brief discussion on what you are wanting to achieve in working with me and how I can help. If we are a fit, we will book you an appointment time for either your online or telephonic counselling. At the time of your appointment, I will Skype you or phone you and so begins our first session together.
Is there a cancellation policy?
Should you be in a situation where you are unable to keep your online or telephonic counselling session, 24 hour notice is required to cancel and reschedule. If you find yourself in a last minute situation where you really can’t make your session, please let us know immediately. A grace period is given for the first time that this happens but should it happen more than once you will be expected to forfeit 50% of your session fee. Many hours and a lot of planning go into every session and this is time that is taken away from thetraumacoach.co
Who benefits from online and telephonic counselling?
• Clients who travel regularly
• Clients with very busy time schedules
• Clients who cannot get to appointments during normal business hours
• Clients who live far away
• Clients who live overseas
• Clients who are bedridden or disabled
What about confidentiality?
Confidentiality is essential to building trust and something I value immensely. Whether you are booked for a face to face session, online counselling or telephonic counselling the space we share is private and confidential. Should the need ever arise for this to be changed, an open and honest discussion will be discussed as a way forward. This would only be in an extreme case where either yourself or someone you know may be at risk of harm.
How long does counselling take?
Each person is unique in their experiences and in personality so it is difficult to provide an exact timeframe for everyone. A minimum of three sessions commitment is a requirement when working with me, and from there a more specific and accurate time line is created. My experience has shown that most clients begin to see deep personal and professional fulfilment within three months of beginning counselling.
How do I pay for online or telephonic counselling sessions?
Online and telephonic counselling sessions are paid for in advance or on the day of your appointment via electronic payment. Payment is to be made in full. We are exploring the benefits of opting in to a medical aid scheme as a potential option and will keep you informed of any changes.
What my clients say
Reach out to us
You are braver than you think and stronger than you realise. Fill in your details and we’ll connect with you shortly.
As featured on
I’m Gaelene, a qualified social worker with practices in JHB and Durban, I specialise in creating a safe space for people who feel lost and paralysed by their experiences. A space where people feel accepted and supported through their journey whilst reclaiming the greatest version of themselves.
Watch my videos to learn more.
We’re not so different, you and me, join my soul tribe and become more of who you were meant to be.